Last updated: July 4, 2026
Because our meals are freshly prepared, perishable food made to order, our refund policy is designed to be fair to both you and our kitchen.
Order Changes and Cancellations
You may change or cancel your order for a full refund up until the weekly order cutoff (Wednesday at midnight). After the cutoff, we have already purchased ingredients and begun preparing your meals, so orders can no longer be changed, canceled, or refunded.
Missed Pickups
Meals not picked up during your location’s posted window cannot be refunded, as fresh food cannot be resold. If something comes up, contact us as early as possible and we will do our best to help.
Problems With Your Order
Your satisfaction matters to us. If there is a problem with your order, such as a missing item or a quality issue, contact us within 24 hours of pickup with your order details and we will make it right, typically with a replacement or account credit.
Refund Method
Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card provider.
Contact Us
Need help with an order? Reach us at info@macromanmeals.com, (502) 289-6464, or 1812 W Muhammad Ali Blvd, Louisville, KY 40203.